International Delivery available!

Terms & Conditions

Pricing


Prices shown on our website exclude consumption tax. TAX/VAT may be collected depending on the number of ordered items. Customs fees may also be charged when you receive the goods. Please visit the Shipping Cost page to estimate shipping costs before checkout.


Payment


We accept payment through the following methods.

Credit Card: Visa, Mastercard, American Express, JCB
Mobile Wallet: PayPal, Apple Pay, Google Pay, Shop Pay
Convenience Store (in Japan): FamilyMart, Daily Yamazaki, Lawson, Ministop, 7-Eleven
Payment 

Return Policy


If you receive a damaged package, please make a record of it on the delivery note that you sign for the courier, keep the product and the packaging in the same way they arrived, and take as many photos as possible (of the packaging and the contents). Once you have documented the damage, please contact the courier services to file a claim.

If the package is received in good condition, but the electronic components fail to work, please contact us within one (1) week of the shipment's arrival. We will quickly resolve the issue by either refunding or replacing the damaged product. To begin this process, please contact us through our website's contact form.

The above are the only circumstances in which we are able to accept returns.


Delivery


The estimated shipping time is 7–10 days after receiving your order.

Contact

Company: PAMPSHADE
Founder: Yukiko Morita 
Address: 1-3-6 Nishitamondori, Hyogo-ku, Kobe City, Hyogo, Japan
Opening hours: Weekdays 11 AM - 5 PM (Japan Standard Time)
Contact: Please use our Contact Form or send an email to info@pampshade.com